Your Millennium software is capable of sending and receiving text messages through the service provided by Upside Wireless, a Harms partner and provider of US and international text messaging services through its service called MillenniumSMS.
Millennium can send text messages that contain appointment notifications, informational messages or promotions for your products or services.
Your Millennium can also receive messages from your customers' phones. These inbound messages can be replies to appointment reminders (confirmations) or responses to your marketing messages.
The image below explains how it all fits together.
To add text messaging capability to your Millennium software you need to have a messaging account with MillenniumSMS and to configure your Millennium to access this online service. This is done in three simple steps:
Your Millennium sends text messages by connecting to your MillenniumSMS account via the Internet. It uses your Username and Password to authenticate requests. Before your Millennium can send text messages of any kind you need to link it with your MillenniumSMS account. Here is how:
You are now done - you can send text messages from your Millennium to your Customers
Your customers may send replies to your confirmation alerts. When they do, your Millennium will automatically collect these messages and based on their content update Appointment Book screen. When someone replies with Y or Yes, the associated appointment record will change color to green.
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One message can be up to about 160 characters
Yes. These terms are synonymous
Please use international format which starts with country code. An example of a US number is 14151234567
No. Receiving is free
Please call Harms Software customer support at 1-973-402-8801